Zero To Hero In 45 Days With Gainsight For B2B Tech Companies
Thursday, January 16 | 11:00 a.m. PT (2:00 p.m. ET) Most people think that upleveling their customer success organization will be a gigantic project that could take months to just get started. But...
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5 Strategies The Best Customer Success Orgs Are Rethinking For 2020
I’m a huge fan of science fiction. A little bit different, but in the same wheelhouse is speculative fiction—and I love that word: speculative. Coming up on the end of the year, we’re in a period of...
View ArticleOvercoming Customer Apathy with Relevant and Timely Interactions
Thursday, 30 December | 3:00 PM GMT Do you have a customer that has stopped responding to your emails, never picks up the phone, and generally pretends that you’re invisible? If you’ve dealt with an...
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It’s Not Just About Culture: Industrializing Customer Success
As you may know, I meet a lot of customers. As such, I often find myself waiting in many tech company lobbies. I’ve done my fair share of Envoy lobby sign-ins (I think I’ve signed every NDA in the...
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The Efficiency Crisis In Customer Success
It’s December. For us software people, that means it’s time for three things: Holiday fun Closing Q4 and… Microsoft Excel! Or Google Sheets. Or Pyspread (where my Python people at?). What I mean by...
View ArticleZero To Hero in 45 Days With Gainsight for Product Managers
Tuesday, January 23 | 11:00 a.m. PT (2:00 p.m. ET) When you think of implementing a new product experience and analytics tool, what’s the first feeling that comes to mind? Fear? Exhaustion? It doesn’t...
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Top Customer Success Trends To Watch For In 2020
On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. The industry is constantly...
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Top 10 Product Experience Articles You Should Read Before 2020
The weather outside might be frightful, but looking back, 2019 was pretty delightful. We’ve released some amazing new Gainsight PX features, put on the best Pulse conference to date, and supported the...
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6 Experts Share How They Use Customer Feedback to Build a Better Product
There is no shortage of feedback these days. But what is everyone doing with it? When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback....
View ArticleHow to Prove ROI With a Company-wide Value Program
Thursday, March 5 | 11:00 a.m. PT (2:00 p.m. ET) How do you win, retain, and grow customers based on quantified business value? Join Gainsight’s VP of Customer Success, Kellie Capote, and Ecosystems’...
View ArticleThe 5 Most Common Pitfalls In Launching A CSM Team
The Hare, mad at the Tortoise for beating her in a (now world-famous) foot race, said to the Tortoise, “Let’s have a rematch.” The Tortoise thought to herself, “Slow and steady wins the race!” and...
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5 Mistakes That Are Ruining Your Product Experience
Are you delivering a product experience your users want or are you just going through the motions? In a world full of products offering the same results as yours, one of the best ways to stand out is...
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The Path To Becoming The Most Important Member Of The Executive Team
Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Want to have a...
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An AMA With Ashvin Vaidyanathan And Ruben Rabago
Our CCO, Ashvin Vaidyanathan, and our Chief Strategist, Ruben Rabago, were honored to be invited to do an AMA (Ask Me Anything) on Reddit last week. As the authors of The Customer Success...
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3 Essential Reports That Will Answer Your Product Usage Questions
If you want to build the best product, you need access to the best reporting and analytics. Data, as prolific as it may seem, is still underutilized. But it’s data that provides the answers to critical...
View ArticleCustomer Success In A Pure Virtual World
Wednesday, March 18 | 10:30 a.m. PT (1:30 p.m. ET) With more and more face-to-face meetings and travel being cancelled, what does customer success look like when it’s all happening mediated through...
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5 Reasons Why Customer Success Is Existential During A Downturn
If you’ve spent any time on any social media these last few days, the responses to the current coronavirus crisis range from: All the way to: In response to these highly polar emotional reactions, many...
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10 Tips For Operating A Virtual Customer Success Organization
Do you remember New Year’s Eve? I do. I’m talking about New Year’s Eve—this year. 2020. The start of a new decade. The twenties. At least now we just say “the twenties”. The “aughts” and the “teens”...
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5 Tips To Be An Effective CSM Leader In Difficult Times
Your CSM team is on the front line every day keeping your customers successful. They wear a multitude of hats to keep the business thriving. From strategists, to cheerleaders to therapists, they help...
View Article5 Reasons Why Product Experience Is More Important Now Than Ever
It’s times like these that really put what’s important into perspective. Nick recently wrote a great post detailing five major reasons why customer success, and its impact on retention, is existential...
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