Wednesday, March 18 | 10:30 a.m. PT (1:30 p.m. ET)
With more and more face-to-face meetings and travel being cancelled, what does customer success look like when it’s all happening mediated through screens?
In the face of all this uncertainty, what are you supposed to do on behalf of your customers? Depending on your business and consumption models, your relationships could be going haywire right now in an unpredictable way. Your tried-and-true playbooks for responding to risk and communicating with stakeholders could be unfeasible for the situation.
In this webinar, Gainsight’s CEO Nick Mehta and Slack’s VP, Global Head of Customer Success & Services at Slack Christina Kosmowski will tell you how they’re leading their organizations to proactively maintain customer relationships in the age of the coronavirus. You’ll get their tips and strategies, as well as have every opportunity to ask questions live.
You’ll learn:
- Tactics for conducting virtual customer meetings with face-to-face effectiveness.
- Creative ideas for improving customer relationships during difficult times.
- Cross-functional strategies to deliver the right solutions for unexpected pain points.
- And much more.
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