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3 Ways Gainsight PX Drove In-App Engagements for Pulse Everywhere
Resourcefulness has become a business imperative. As we began planning for Pulse Everywhere, the virtual version of our annual Pulse conference, we knew how important it was that we do our best to...
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The Horizon Experience: 4 Phases to Expanding Your Product Portfolio
Two weeks ago, we launched the Horizon Experience, Gainsight’s simple, intuitive, and beautiful new product experience. In previous posts, we shared our design values and our approach to implementing...
View ArticleThe Essential Guide for the SaaS Executive During COVID-19: People, Process...
We are entering a ‘new normal’ and leaders like you need a guide on how to manage sales, retention, and expansion leaning on the insights from your Customer Success and Product teams. Now more than...
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Customer Strategy Assessment
Every organization – regardless of size, industry or type of product – experiences challenges when developing and optimizing their customer strategy. Whether you are just building the foundation of...
View ArticleThe Customer Success Economy – Now Available!
The Customer Success Economy builds on the success of Gainsight’s first volume, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, released in 2016. Just four...
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Through The Lens of PX: How Gainsight’s Customers Double Down on Customer...
Customer Success is more important than ever during this crisis. As new sales slow down due to uncertainties in budgets and spending, retaining customers is the easiest and more effective way to keep...
View ArticleSecurity Industry Insights: 5 Things We Learned From Security Executives At...
A few weeks ago, Gainsight hosted an intimate virtual gathering of over a dozen Security executives, featuring two industry titans, Enrique Salem, Partner at Bain Capital Ventures, and Corey Thomas,...
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Seven Important Questions Every Product Manager Should Ask
As a Product Manager, you want to have an impact and make data-driven decisions as you plan your roadmap and determine priorities. You also want to get a sense of how end-users are adopting your...
View ArticleA Sneak Peek Into Gainsight’s Horizon Experience
Join Ciara Peter, VP Product Design of Gainsight on Thursday, July 9th as she walks you through Gainsight’s simple, beautiful, and intuitive new product experience. Learn about the inspiration behind...
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Pulse Everywhere: The Biggest Event Pivot of My Career
Hello! My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship...
View ArticleThe Customer Success Economy Part 1
Watch co-author Nick Mehta, CEO of Gainsight and book contributors Jane Graham, Vice President, Customer Success and Renewals at Kronos, Alexis Hennessy principal at Heidrick & Struggles, and...
View ArticlePath to CPO Series: Amy Bunszel from Autodesk
In this episode of Gainsight’s “Path to CPO Series,” Denise Stokowski, Group VP of Platform Products at Gainsight talk with Amy Bunszel, Senior Vice President, Design and Creation Products at Autodesk...
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Using Gainsight’s PX Analytics To Make Data-Driven Decisions and Qualify...
After the incredible success of Pulse Everywhere, the virtual version of Gainsight’s annual Pulse conference, we were inundated with inquiries from companies across the industry. Everyone wanted to...
View ArticleHow D&B Built a Personalized, Point-of-Consumption Customer Training Program...
Training your customers on how to use your product is a continuous process, and it’s particularly daunting to do it at scale. But anyone who has ever designed a training program knows that the key to...
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The Team You Create: Lessons From Joe Theismann
Today, I had the pleasure of listening to a recent client event hosted by one of my favorite athletes, Joe Theismann. Now, I am a west coast girl who loves college basketball, bleeds red and blue, and...
View ArticleSpotlight On Valuize
Gainsight has partnered with many companies over the years, and each one brings something unique to the relationship. One such company that we continue to be impressed with is Valuize. Not only do they...
View ArticleMastering Difficult Conversations
Sales and Customer Success teams spend a lot of time responding to customer requests and often-times unreasonable expectations to create memorable experiences for their customers. What if the time...
View ArticleCustomer Visionaries: How ADP’s GameChangers Get a Complete Picture
Do you have a 360 view of your customer? It can feel impossible to get ahead of customer retention and growth without one. But building a 360 view of customer data isn’t just a matter of convenience;...
View ArticlePath to CPO Series: Christopher Battles, Chief Product Officer at Zuora
Gainsight’s Path to Becoming a CPO webinar series will host Product leaders from leading SaaS companies in a candid discussion of their journey in product management. Register to get their insights on...
View ArticleCustomer Love Book Club: The Customer Success Handbook
Join Gainsight’s CCO Ashvin Vaidyanathan and Gainsight’s Chief Strategist Ruben Rabago to get the rundown on what’s being called the definitive customer success manager how-to guide for the CSM...
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