We are entering a ‘new normal’ and leaders like you need a guide on how to manage sales, retention, and expansion leaning on the insights from your Customer Success and Product teams. Now more than ever, SaaS leaders are doubling down on existing clients as new logo sales slow down. This guide will help you align your people and processes using Gainsight tools to ensure you thrive through this pandemic with renewed visibility and better decision making strategies than ever before.
- Human first strategies to lead through a crisis
- How to use playbooks to level up remote teams
- How to categorize your clients to strategize efficiently
- How to effectively use product usage data during a downturn
- And more!
The post The Essential Guide for the SaaS Executive During COVID-19: People, Process and Tools appeared first on Customer Success and Product Experience Software | Gainsight.