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Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success...
Welcome to the first day of Pulse Europe 2024, Gainsight’s annual conference held at the beautiful RAI Amsterdam. This year, customer success professionals gathered from around the globe to connect,...
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Celebrating Our 2024 Pulse Europe GameChanger Award Winners!
Every year at Pulse Europe, we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses...
View ArticleState of Community in 2024: Here’s Everything We Know
The power of the customer to drive growth for any B2B organization increases exponentially when they connect to a community of others. In fact, many companies are building community engagement into the...
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Unlocking Digital Self-Service: Secrets to Success, Measurement, and Scale
Self-service hasn’t always had the best reputation. Static and stale FAQs? Check. Zero personal touch or context? Double check. And when those avenues didn’t work, the backup “plan” was to funnel...
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Demystifying the Implementation Journey: How Gainsight Makes Customer Success...
When it comes to implementing a new Customer Success (CS) framework, we often hear the same concerns: “It’s going to be too complex,” or “How can we ensure everything goes smoothly?” At Gainsight, we...
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Unlocking the Power of Customer-Driven Growth With Dan Maimone, Director of...
Exciting news from the Gainsight community! We’re thrilled to announce that Harri, the all-in-one human capital management platform for the hospitality industry, has officially become our first...
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Top Takeaways From Pulse Europe 2024: From Secret Poké to AI to the Best...
We can’t believe it’s been over a week since we gathered the Customer Success community at RAI Amsterdam for Pulse Europe 2024. Before the magic of the event gives way to the day-to-day grind, here’s a...
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Why Real-Time Customer Insights Are Nonnegatiable for Revenue Growth in 2025
In the world of Sales, understanding true customer sentiment is crucial for uncovering expansion and upsell opportunities. This is especially true in today’s market, where acquiring new customers is...
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A Customer Carol: The Gift That Keeps On Giving
My favorite holiday story of all time is Charles Dicken’s ‘A Christmas Carol.’ The timeless lessons about reflection, redemption, and transformation resonate deeply with me, especially during this...
View ArticleHow Your CSP Picks Up The Customer Journey Where Your CRM Leaves Off
Your Sales team has just closed a major deal. Your Sales team rings the gong, and CRM lights up with the details—contact information, deal value, and the goals your new customer hopes to achieve. It’s...
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The Future of Digital Self-Service: 5 Trends to Watch in 2025
In a world where instant gratification has become the norm, customers are increasingly seeking support that caters to their needs without the frustrations of lengthy wait times or extensive search...
View ArticleThe Role Both MAPs and CSPs Play in The Customer Lifecycle
CFOs scrutinizing the tech stack are quick to question redundancies. When they see email communication capabilities in both your Marketing Automation Platform (MAP) and Customer Success Platform (CSP),...
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New CS Index Report Reveals Trends to Watch in 2025
Customer Success (CS) is no longer just a department—it’s a company-wide growth strategy that drives retention, efficiency, and revenue. Gainsight’s latest report, The Customer Success Index (CS...
View ArticleCost-Effective Customer Support: How Self-Service Reduces Operational Costs
Today’s customer expects a level of response from companies that most of us find unattainable. Case in point: According to Business Dasher, 46% of customers expect companies to respond within four...
View ArticleWhat the 2024 CS Index Means for EMEA
Every year, the value of Customer Success (CS) grows and not just in our hearts (although that does happen). Companies across EMEA prove year after year that they recognize the business value of CS by...
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Customer Success, Recognized: Gainsight’s Journey to the Gartner® Magic...
Gainsight recently announced that we were named a Leader in the first-ever Gartner® Magic Quadrant for Customer Success Management Platforms; Gainsight was positioned highest on the Ability to Execute...
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Celebrating Community Manager Appreciation Day at Gainsight
Happy Community Manager Appreciation Day! Today, we’re taking a moment to celebrate the incredible work of Community Managers, who play an essential role in building strong relationships with customers...
View ArticleAI for CS in 2025: Ensuring Security as New Players Enter the Gen AI Market
AI has become an inextricable part of our daily lives, and the Customer Success (CS) industry is no exception. However, valid security concerns cropped up almost immediately about the use of Gen AI...
View ArticleBeyond Basics: LMS Features You Didn’t Know You Needed
Customer retention is won or lost in little moments throughout the customer journey. The details set the tone for how quarterly and executive business reviews will go, the way customers communicate to...
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The Ethics & Intelligence Behind Staircase AI
Customer Success Platforms (CSPs) can be a game-changer—or a total headache. For small companies, they often turn into expensive shelfware, bogging teams down before they’re ready. For larger...
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