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Pulse Europe 2022 to spotlight durable growth strategies
Learn how customer, community, and product-led strategies can build long-term, efficient growth It’s our favorite time of the year—again! If you’re still nursing a case of Pulse San Francisco FOMO,...
View ArticleThe CFOs at a 160-year-old retailer and Gainsight talk about their approaches...
This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in CFO Daily. KPIs, or key performance indicators, measure how effectively a company is achieving key...
View ArticleMore CFOs Are Ditching Back-to-Back Video Meetings to Curb Employee Burnout
This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in CFO Daily. Employee burnout is real and can be heightened by inefficient work processes. And since...
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War and Peace: The CSM Edition
In his memoir, Charlie Beckwith, the founder of the US Army’s Elite Delta Force, stated that risk is inherent to any job worth doing. What separates the elite operators is their thorough preparation or...
View ArticleUse Customer Health Data to Grow and Forecast NRR
This story was originally published in TechCrunch. An old maxim among courtroom litigators states that you should only ask a question of a witness when you already know how they will answer. Otherwise,...
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And the Winner Is…The 2024 GameChanger Award Winners Are Here!
Another Pulse means a new crop of GameChanger award winners. Recognizing innovation and leadership in the customer success industry is one of our favorite parts of the entire event. This year, the...
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Day 2 at Pulse 2024 Gets “Real” About Community and Innovation
Like the final bell of the school year, the end of day 2 at Pulse is always bittersweet. Everything always seems to happen too fast, which is why we love to recap all the best moments here. We say it’s...
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Top Takeaways from Pulse 2024
Beyond the flashy shoes, the fun swag, and the adorable puppies, Pulse is a place to share CS knowledge with like-minded people. For two days, customer success leaders and practitioners get together to...
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How Veeam Grew its Online Community to the Company’s Top Strength According...
Much of the work we do on the community team is thought of as an investment. Build the foundation today and eventually your company will see results. Of course, online community grows exponentially in...
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Why CROs Are Integrating Customer Success Into Their Revenue Playbook
Chief Revenue Officers today are finding themselves in a pickle, as many are finding the hyper-growth sales tactics they’ve come to rely on no longer ensure sustained revenue growth. Tech stacks are...
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How The Best Customer Communities Align with Customer Support
The needs of our customers are always evolving. As Customer Success professionals, it’s up to us to meet them where they are and where they are going. A thriving customer community is a perfect way to...
View Article4 Powerful Ways to Promote Your Customer Academy & Inspire Long-term Learning
People naturally harbor a sense of caution toward the unknown. Microwaves. Emails. Cryptocurrency. The potential gains, like drastically reducing cooking times, don’t matter at first. Instead, there’s...
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Top Priorities for CS Leaders From CxO Summit EMEA 2024
CxO EMEA left us buzzing with insights and innovative ideas from some of Europe’s top Customer Success (CS) leaders. For 2.5 days, 60 Customer Success executives from the region delved into the future...
View ArticleQuantifying the Impact of Human-First AI
Innovations in SaaS don’t just change how we do our work. They change the work we do, and the impact we have. Gainsight revolutionized how companies thought about their relationship with customers,...
View ArticleSupercharge Your CS Team to Boost Customer Value
If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don’t sleep on Hubspot’s new podcast, This is Growth. Hosted by Daphne Costa...
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A (Really) Deep Dive Into My Biggest Takeaways from Every Customer Education...
Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America’s Center for two unforgettable days filled with learning, networking…and...
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Announcing the 2024 State of AI in Customer Success Report
From tech news to dinner table chats, artificial intelligence is everywhere. And it’s no wonder—AI is revolutionizing how we work and live faster than any tech before it. At our core, we at Gainsight...
View ArticleCustomer Success: Welcome to the Revenue Team!
Buying criteria for B2B companies have shifted dramatically in recent years. In fact, according to G2’s 2024 Buyer Behavior Report, buyers prioritize ease of use, ease of implementation, fast ROI, and...
View ArticleMeeting With an LMS Vendor? Ask Them These 5 Questions
A quick Google search will return a seemingly endless list of LMS vendors and make to make it even more confusing, many of them offer different features and have different value props (i.e., one is...
View ArticleCustomer Success in the Digital Age: Keeping the Human Element Alive
I’ve had many conversations with Customer Education and Customer Success leaders that have all gone something like this: “I want to educate users on my software…but we’re busy, and hiring people is...
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