Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more.
As the thought leader in the field of Customer Success, we want you to have all the information and insights you need to stay current with the best practices, newest insights, and trends.
As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not. In a recent MIT Review article and Business Lab podcast, it was proudly announced that “A customer-centric approach is key in a post-pandemic world.” While this may seem like “old news,” the truth is that many companies are turning to this strategy for the first time. However, according to the article “these new consumerist practices are here to stay,” which means “businesses have to reinvent themselves.
If you are here for the first time or ready to uplevel your customer-centric capabilities, here is a taste of all we have to offer for 2022. Whether you are launching a CS team from scratch, looking for best practices, incorporating CS Ops into your repertoire, or trying to uplevel your churn risk mitigation, Gainsight is the place to start.
Launching Customer Success
- Ultimate Guide to Customer Success Org Structures
- 5 Stages of CEO Acceptance of Customer Success
- It All Starts with Leadership Alignment
- Enterprise CS 101: Establishing Customer Success Quickly
- How To Score Customer Health
- The Building Blocks of Customer Success
- Smarter Not Harder: Launching Customer Success from Scratch
- Forrester Report: The Business Case for Customer Success Management
- 6 Steps to Launching Your Customer Health Dashboard
Customer Success Team Management
- 8 Dashboards Top-Performing Customer Success Teams Can’t Live Without
- Why Early Maturity CS Teams Need A Less-Is-More Approach To Data
- Ultimate Guide to Customer Success Org Structures
Customer Success and CS Ops
- Questions (+ Answers) For Launching A CS Ops Team
- Career Stories From Five Gainsight Administrators
- A Day in the Life: 3 Gainsight Admins Give A Glimpse Into Their Role
- The Evolution of CS Operations
- 5 Qualities You Need to Be a Great CS Ops Leader
- How CS Ops Drives Market Valuation
Best Practices for Customer Success
- Leverage Advanced Analytics to Uplevel Your CS Strategy
- 10 Practical Strategies & Tips for Handling Difficult Customer Conversations
- Is Your Company Serious About Customer Success? Here’s How to Find Out
- Enterprise CS 201: Customer Success for Multi-Product Growth
- CS March Madness: Lessons from Getting to the Final Four That Can Be Applied To Customer Success
- Introduction to Behavioral Segmentation and How It Can Create Better Connections With Your Customers
- Leverage Advanced Analytics to Uplevel Your CS Strategy
Adoption, Retention, Renewal, and Upsell Strategies
- 5 Ways We Improved Onboarding NPS from +14 to +85 in One Year
- 8 Things I Learned from Dave Kellogg About Net Dollar Retention
- How Gainsight Uses An Outcomes Based Framework to Drive NDR
- What If There Were No CSMs?
- 5 Ways Chief Customer Officers Can Drive Net Revenue Retention
- Learn How To Better Anticipate and Predict Customer Renewals
Churn and Risk Management
- Tackling Excessive Churn For Better NDR
- Gainsight Clients Have Higher Growth Rates, Net Retention and Valuation Multiples
- When a “Green” Customer Churns: Learnings from Data and Churn Interviews
Scaling Customer Success
- A Tale of Scale With Meenu Argwal, Senior VP of CS at VMware
- Effectively Scaling Customer Success
- Why Scale and Efficiency are Important For Your Business
Gainsight is always excited to share our acumen and newest information with CS practitioners and the industry at large. You can also join our community or find out about our events, webinars, articles, and ebooks in our resource section at Gainsight.com.
The post The Ultimate List of Customer Success Resources For 2022 appeared first on Gainsight Software.